ace77 Frequently
Asked Questions

Creating an ace77 account takes under three minutes. Visit ace77.onl, click the registration button, and fill in your username, email address, mobile number, and preferred currency (BDT). You must be at least 18 years old to register. Once submitted, you will receive a verification message to confirm your account and gain full access to all games and betting markets.

ace77 requires a valid government-issued photo ID to complete KYC verification — your Bangladesh National Identity Card (NID), passport, or driving licence are all accepted. You may also be asked to provide proof of your payment method (for example, a screenshot of your bKash or Nagad wallet showing your registered number). Verification is usually completed within 24 hours of document submission.

No. ace77 permits only one account per player. Duplicate accounts are a violation of the Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any outstanding balances. If you have forgotten your login credentials, use the password reset option on the ace77 login page rather than opening a new account.

Go to the ace77 login page and click "Forgot Password". Enter the email address registered to your account and you will receive a password reset link within a few minutes. Follow the link to set a new password. If you no longer have access to that email address, contact ace77 support at [email protected] with your username and registered mobile number for manual verification.

To permanently close your ace77 account, email [email protected] with the subject line "Account Closure Request" and include your registered username and email. Any remaining real-money balance will be refunded to your last used payment method within 5 to 7 business days. If you are closing your account due to gambling-related concerns, our responsible gaming team can also arrange a self-exclusion instead.

To deposit via bKash on ace77, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transfer from your bKash wallet. The minimum bKash deposit on ace77 is ৳200. Funds are credited to your ace77 account instantly in most cases, with a maximum processing time of 15 minutes.

bKash deposits on ace77 are processed instantly in the vast majority of cases. Funds appear in your ace77 balance within seconds of completing the bKash transfer. On rare occasions during peak traffic periods, processing may take up to 15 minutes. If your deposit has not appeared after 15 minutes, contact ace77 support with your bKash transaction ID and our team will investigate promptly.

Yes, ace77 accepts deposits via Nagad, Rocket, and Upay in addition to bKash. The process is the same for all mobile wallets: select your preferred method in the Deposit section, enter the amount, and complete the transfer from your wallet app. ace77 also accepts deposits from Dutch-Bangla Bank, BRAC Bank, City Bank, and major international cards including Visa and Mastercard.

The minimum withdrawal amount on ace77 is ৳500 for mobile wallet methods including bKash, Nagad, and Rocket. For bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum withdrawal is ৳1,000. There is no maximum daily withdrawal limit for verified accounts, though large withdrawals may be subject to additional identity checks as part of our standard security procedures.

ace77 processes withdrawal requests within 1 to 3 business hours for verified accounts using mobile wallets such as bKash, Nagad, and Rocket. Bank transfer withdrawals typically take 1 to 3 business days depending on your bank's processing schedule. Withdrawals submitted outside Bangladesh Standard Time (BST, UTC+6) business hours may be processed on the next available business day.

ace77 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — for example bKash, Nagad, or your bank — may apply their own standard transaction charges according to their fee schedule. We recommend checking with your payment provider if you are unsure about their charges before initiating a transaction.

If your ace77 withdrawal has been pending for more than 24 hours without reaching your account, the most common causes are incomplete KYC verification, a mismatch between your registered payment details and the withdrawal destination, or a pending document check on large amounts. Email [email protected] with your withdrawal reference number and our team will investigate and resolve the issue typically within the same business day.

To place a cricket bet on ace77, navigate to the Cricket section from the main menu. You will find a list of upcoming and live matches including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. Select the match you want to bet on, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Live in-play betting is also available for most major matches.

ace77 covers a comprehensive range of cricket competitions for Bangladeshi players, including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC Cricket World Cup, Asia Cup, and all Bangladesh Tigers international Test, ODI, and T20I fixtures. Domestic tournaments and women's cricket events are also covered during their respective seasons.

Yes. All slot games on ace77 use a certified Random Number Generator (RNG) to ensure every spin produces a genuinely random, unpredictable outcome. ace77 partners with internationally recognised game providers including Pragmatic Play, NetEnt, Microgaming, and Spribe, all of whom operate under independent game-fairness certification. Return-to-player (RTP) percentages for each slot title are available in the game information panel.

Yes. ace77 is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, cricket betting markets, deposits, and withdrawals directly from your smartphone or tablet browser — no app download is required. The mobile version of ace77 adapts automatically to your screen size, so the experience is smooth whether you are using a budget device or a high-end smartphone.

ace77's live casino section features real-time table games streamed from professional studios with live dealers. Available games include Live Roulette, Live Blackjack, Live Baccarat, Live Poker, and game-show style titles. ace77 partners with Evolution Gaming and Ezugi to deliver high-quality live streams at multiple stake levels, catering to both casual players and high-rollers from across Bangladesh.

ace77 offers a welcome bonus to all newly registered players who make their first qualifying deposit. The bonus is credited automatically to your account once your first deposit is confirmed. Minimum deposit and bonus amount details are displayed on the promotions page at the time of your registration. All welcome bonuses at ace77 are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.

Wagering requirements on ace77 specify how many times you must wager a bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a cumulative total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Progress towards meeting wagering requirements is tracked in your account's Bonus section in real time.

Yes. ace77 bonuses have an expiry period, which is stated clearly in the terms of each individual promotion. If the wagering requirements are not met within the stated period — typically 7 to 30 days depending on the promotion — the bonus and any associated winnings will be forfeited automatically. Always check the specific terms of each ace77 promotion before opting in to avoid unexpected expiry.

Yes. ace77 runs regular promotions for existing players beyond the welcome bonus, including reload bonuses, free spin offers on selected slot titles, and enhanced odds on major cricket events such as the BPL and IPL. Seasonal promotions tied to events like Eid and the T20 World Cup are also offered throughout the year. Check the Promotions section of your ace77 account for the latest available offers.

It depends on the specific promotion. Some ace77 bonuses are unrestricted and can be used across cricket betting, slots, and live casino games equally. Others are product-specific — for example, a free-spin offer applies only to the designated slot title, while a cricket enhanced-odds promotion applies only to qualifying bet markets. The eligible products for each bonus are always stated clearly in the promotion terms before you opt in.

ace77 operates as a safe and reliable platform protected by SSL encryption and independently certified fair-play standards. All player funds are held separately from operational funds to ensure they remain protected. ace77 does not make specific claims about its licensing status under Bangladeshi domestic law, and players are individually responsible for understanding the laws applicable to online gambling in their locality before participating.

ace77 protects all player data using 128-bit SSL encryption on every page of the platform, ensuring that your personal details, payment information, and account activity cannot be intercepted during transmission. ace77 does not sell or share your personal data with third-party marketing organisations. Full details of how your data is collected, stored, and used are set out in the ace77 Privacy Policy.

If you suspect unauthorised access to your ace77 account, change your password immediately via the login page and contact [email protected] with the subject line "Suspicious Account Activity". Include your username and a brief description of the activity you noticed. ace77's security team will temporarily freeze your account while the investigation is conducted to prevent any further unauthorised transactions.

You can set daily, weekly, or monthly deposit limits on ace77 at any time through the Responsible Gaming section of your Account Settings. Reductions to your existing limit take effect immediately. If you wish to increase a limit, a mandatory 48-hour waiting period applies to give you time to reconsider. ace77 encourages all players to use deposit limits as a routine budgeting tool, not just in response to a problem.

To self-exclude from ace77, email [email protected] with the subject line "Self-Exclusion Request" and include your username and registered email address. ace77 offers exclusion periods of 6 months, 1 year, 3 years, and permanent lifetime exclusion. Your account will be closed within 24 hours of your request, and any remaining real-money balance will be refunded. ace77 will not send you any marketing communications during an active exclusion period.